How do I calculate the shipping cost on an order?
To find out the total cost of your order, simply add the product(s) you would
like to purchase to your Shopping Cart. You can then view your Shopping Cart to
get the total cost of your order, including the cost of the shipping.
How much do you charge for shipping?
We charge a flat rate for shipping based on the weight of the item(s) being
shipped. Our shipping prices are VERY reasonable! Unless otherwise
stated, all products DO NOT include shipping costs. Shipping costs are
calculated on the Shopping Cart page.
Where am I able to ship my order to?
Natural Silk Trees
currently markets to the continental USA and Canada. Products that ship from the
US to Canadian addresses are subject to brokerage and duty fees and will be
C.O.D.
Who do you use to ship?
We utilize UPS for most deliveries, and
will on occasion utilize FedEx, United States Postal Service, Canada Post or DHL
depending on the circumstances.
Can I ship C.O.D. or to a P.O. Box?
We do not ship COD and cannot mail to P.O. Boxes. A physical street address
will be required for delivery. We do not ship to APO addresses.
How long does it take for you to ship my order?
Although every effort is made to process and ship your order within three
business days, shipping time is dependent on stock availability. If an
out-of-stock or back-order situation arises, we advise the customer as soon
as possible and refund the transaction.
For returns information, please visit our Returns and Refunds page.
